Privacy Policy
What we collect, why, and the choices you have.
Delz Ai Labs ("Delz", "we", "us") builds and runs AI agents, automations and software for businesses, including Afri Connect. This policy explains what information we collect, how we use and share it, and the choices you have, including how to delete your data.
It covers this website, our dashboards (such as Afri Connect), and the agents we run on channels such as WhatsApp, Telegram, Messenger, Instagram, email and website chat. Where our agents connect to other platforms, including Meta technologies, we handle data from those platforms in line with their terms and policies.
1. Who we are
Delz Ai Labs is based in Dar es Salaam, Tanzania. We are the data controller for information about our website visitors and our own customers. For data we process for a customer (for example, the people who message that customer's WhatsApp agent), the customer is the controller and we act as their processor, following their instructions.
2. Information we collect
Information you give us
- Contact and enquiry details: your name, email, phone, business name and what you tell us when you contact us or ask for a demo.
- Account information: sign-in details and profile information if you use one of our dashboards.
- Messages to us: support requests, emails and feedback.
Information from connected platforms
- Messages and their details: message text, attachments, times, and the platform's identifiers (for example a WhatsApp phone number or Telegram chat ID), when someone messages an agent we run.
- Meta Platform data: where the WhatsApp Business Platform, Messenger Platform, Instagram or Facebook Login is used, the profile fields and message data that were authorised, handled under the Meta Platform Terms and Developer Policies.
- Tool data: the records an agent reads or writes in tools you connect (such as spreadsheets, calendars or your ERP) to do its job.
Information collected automatically
- Usage and device data: IP address, browser and device type, and pages viewed, collected through cookies and similar technology.
- Activity logs: a record of what each agent did, used for checking, fixing problems and keeping the service reliable.
3. How we use information
- To build, set up, run and improve the agents and services you ask us for.
- To receive, draft and send messages on the channels you connect.
- To answer your questions, give support and contact you about your account, including invoices and receipts.
- To keep our services and your data secure and prevent abuse.
- To meet legal obligations and enforce our agreements.
We do not sell personal information, and we do not use your customers' messages to train general AI models.
4. How we share information
- Service providers: hosting, AI model, email and payment providers who process data for us under contract.
- Connected platforms: the messaging channels and tools you authorise, including Meta technologies, to deliver your service.
- Legal and safety: where the law requires it, or to protect rights and safety.
- Business changes: if Delz Ai Labs is merged or sold, subject to this policy.
5. Messaging platforms and Meta data
When we access data through the WhatsApp Business Platform, Messenger Platform, Instagram or Facebook Login, we:
- Only ask for the permissions and data needed for the agreed service.
- Use Meta Platform data only to provide and improve that service, never for unauthorised advertising or resale.
- Respect opt-outs and the platform's messaging and consent rules.
- Delete Meta Platform data when it's no longer needed, when asked, or when access is removed.
6. How long we keep data
We keep personal information only as long as we need it for the purposes above, then delete or anonymise it. Conversation history and logs are kept for the period agreed with each customer, unless the law requires longer.
7. Your rights
You can ask to see, correct, export, limit or delete your personal information, and object to some uses of it. Email hello@delz-ai-labs.org. If we process your data for one of our customers, we'll pass your request to them.
8. How to delete your data
You can ask us to delete the data linked to you at any time, using our data deletion page or by emailing hello@delz-ai-labs.org. We check and complete valid requests within 30 days, except records the law requires us to keep.
9. Security
We protect personal information with encryption in transit, encrypted backups, access controls, separate data for each business and activity logs. No system is perfectly secure, but we work hard to protect your data and will tell you about serious incidents as the law requires.
10. International transfers
Some of our providers store or process data outside Tanzania. Where required, we use appropriate safeguards for these transfers.
11. Children
Our services are for businesses and adults. We don't knowingly collect personal information from children. If you think a child has given us data, contact us and we'll delete it.
12. Changes to this policy
We may update this policy. We'll post the new version here and change the date at the top.
13. Contact us
Questions about this policy or your data? Email hello@delz-ai-labs.org, WhatsApp +255 717 718 085, or write to Delz Ai Labs, Dar es Salaam, Tanzania.