Terms of Service
The agreement between you and Delz Ai Labs.
These Terms of Service ("Terms") cover your use of the websites, products and services of Delz Ai Labs ("Delz", "we", "us"), including Afri Connect. By using our services, or asking us to build and run agents for you, you agree to these Terms.
1. Accepting these terms
By using our website, creating an account or engaging us, you confirm you have read and agree to these Terms and our Privacy Policy. If you use our services for an organisation, you confirm you're allowed to agree on its behalf.
2. Our services
We design, build, launch and run AI agents, automations and software for businesses. Our team builds and looks after them with you. Services may include connecting agents to messaging channels (such as WhatsApp, Telegram, Messenger, Instagram, email and website chat) and to tools you authorise. The scope and price for each business are agreed with that business.
3. Accounts
You must be an adult able to form a binding contract. Keep your sign-in details safe; you're responsible for activity on your account. Tell us straight away if you think someone else has used it.
4. Your responsibilities
- Give us accurate information and the access we need to build and run your service.
- Get the consents you need from your customers before we message them or process their data, including the opt-in required by messaging platforms.
- Follow the rules of every channel you use, including the Meta Platform Terms, WhatsApp Business Messaging Policy and Commerce Policy.
- Make sure your use of our services, and what your agents send, follows the law, including privacy, marketing and consumer-protection law.
5. Acceptable use
You must not use our services to send spam, harass or deceive people, infringe others' rights, spread malware, break platform policies, or do anything unlawful or fraudulent. We may suspend services that break this section or put our platform partners at risk.
6. Other platforms
Our services work with other platforms, including Meta technologies. Your use of them is covered by their own terms, and we're not responsible for their availability or changes. If a platform limits or changes access, some features may stop working.
7. Fees and payment
Prices are agreed with each business. Unless agreed otherwise, invoices are due by their due date and fees are non-refundable. If an invoice stays unpaid, we may pause the service until it's paid.
8. Intellectual property
We keep all rights in our platform, software, templates and know-how. You keep ownership of your data and content. While you're a paying customer you may use the agents we run for you in your business. You allow us to host and process your data to deliver the service.
9. Confidentiality
Each of us will protect the other's confidential information and use it only for these Terms, except information that's public, independently developed, or must be disclosed by law.
10. Disclaimers
Our services are provided "as is". AI can make mistakes, so you're responsible for checking important replies and actions and for letting your team take over where needed. As far as the law allows, we disclaim all implied warranties.
11. Limit of liability
As far as the law allows, neither of us is liable for indirect or consequential losses, lost profits or lost data. Our total liability is limited to the amount you paid us in the 12 months before the claim.
12. Indemnity
You agree to cover Delz Ai Labs against claims arising from your content, your customers, your breach of these Terms, or your breaking the law or platform policies.
13. Ending the service
Either of us may end the service as agreed, or if the other seriously breaks these Terms and doesn't fix it within a reasonable time. When it ends, we'll return or delete your data in line with our Privacy Policy and the law.
14. Governing law
These Terms are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania have jurisdiction, unless the law requires otherwise.
15. Changes
We may update these Terms. We'll post the new version here and change the date at the top. Using our services after a change means you accept it.
16. Contact us
Questions about these Terms? Email hello@delz-ai-labs.org or write to Delz Ai Labs, Dar es Salaam, Tanzania.